I have tried to call both the General Manager and the Service Manager, I even talked with my salesman and asked for hime to have the managers call me. Neither have called.
When I purchased my Jeep Cherokee for my wife and new infant the interior of the car was dirty. I was told the car just arrived and the cleaning team had not had a chance to clean it yet. I was promised that after the sale I could bring the car in and have it detailed. My wife would be given a rental car so that she wouldn't have to wait at the dealership with our infant while it was cleaned. When she showed up they told her they didn't have a rental and she should just wait because they could 'get it right back' and she wouldn't have to wait long. They spent 15 minutes "detailing" the car and it came back just as dirty as when it went back. The only thing they did was clean the floor mats. When I found this out I sent an email to the dealership that included pictures of the "cleaning job" they did. Complete with dog hair, dirt stains, mud, and scuffs on all parts of the interior. A manager called me back and promised me that he would "personally" make sure we were taken care of. I was promised that someone would come to our house to pick up the car, leave a rental, and the car wouldn't leave the dealership until that manager had inspected the car to make sure it was clean. That was 3 weeks ago. I have been calling the dealership and every time I am told that their "drivers" are out on vacation and they can't pick the car up. I could bring the car in and wouldn't have to wait long. That is what I was told the first time my wife brought the car in. It is going to require multiple hours to complete the cleaning. They know how long it is going to take because they have seen how dirty it is but they still insist it isn't going to take long to clean. That doesn't add up. I was promised a clean car. I was promised a rental. I was promised the car would be picked up. I have not received any of these things and every time I call the dealership I am told they will get back to me because they don't have anyone who can complete the job. Brian Burke, the GENERAL MANAGER, sent my wife an email saying correspondence would only go through him after multiple complaints to make sure everything was taken care of. Called him and left him a message a week ago. No call back. Called him again yesterday and who calls me back today NOT HIM. The Jeep we bought had low miles and was a good deal. Their service, follow up, and commitment to doing what they said they would do is atrocious. I wouldn't go near this place.
If I could give this dealership 0 stars I would. My sister came to purchase a vehicle at this dealership a couple days ago. The salesman knew she was driving 2 hours there. FIVE minutes before she got there he had sold her car to someone else! Terrible customer service. She walked out crying and usper upset, because she had driven so far to buy her very first car. Very disappointed in this dealership.
We did reach out to the store manager. Multiple times. It was the store manager that ran us around in circles so they didn't have to clean the vehicle. It's appalling that you are just posting a 'cookie cutter' response to my review without even reading it.
I have read all of the reviews on this site and noticed that all low scores rate a cookie cutter reply,,,l do not recommend this place for service and before you take your car or truck you better make sure they have done all they say they are going to do be for pick it up.
Follow up after the "response from the owner":
Simply flawless. I trade vehicles every few years and I can honestly say that dealing with Ed Martin was the easiest time I can ever recall. They didn't try to bait and switch offering a cheaper price online, they didn't try to lowball me on my trade. Ed Martin made buying a new car as easy as it should be.
I purchased a used 2015 Ram 3500, The purchase was ok, but the service work after was the worst. After having to return 3 times to have the truck detailed, warranty work done, my truck never got detailed and the work done is not what I was old would be done.
Had to get parts for my jeep. The men in the service parts dept were very helpful. I will be returning for all my needs on my jeep. They also service Hummers. They most always have the parts already there.
Ed Martin Chrysler Dodge Jeep Ram is a US Car Dealer based in Anderson, Indiana. Ed Martin Chrysler Dodge Jeep Ram is located at 2109 E 53rd St, Anderson, IN 46013, USA.
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