Well I called Boost Mobile this morning and spoke to 6 different people and none of them told me to do this simple trick. What they did tell me was that I have to send the phone back, and after 3-5 business days they should receive it, and only than can they send a new phone out which would take another 3-5 business days to get to me. Keep in mind I paid extra the first time for expedited shipping. So I told them that I need a phone now, so they told me to go to a Boost Mobile store and see if they will exchange it. I went to the one on 53rd street and the staff that helped me fixed the issue in less than 2 minutes. All he did was push 2 buttons on my phone to do a reset. Like why the hell couldn't technical support tell me to do that. At least the guy was nice about it and now I know am extra step in case it happens again.
It ok
I too would choose 0 stars if that was an option. Not because of in store customer service but because tof the higher management. I requested a return call a week ago, I went into the store and my name note was still on the wall, and the DM wasn't notified of my issue. After speaking to customer servie at the toll free number I learned I have a defective phone. The local stores are unable to replace the phone, I can choose to send it in and be without a phone for 10-20 days while the attempt to fix the phones defective issues. The employees are just doing their jobs but if you want a dependable reliable phone company BOOST isn't the best choice. Walmart phones have better customer service!
Great
I had an issue trying to swap devices. The woman at the store helped me out and fixed my phone for me. She was very understanding and kind.
Boost Mobile is a US Store based in Anderson, Indiana. Boost Mobile is located at 1908 E 53rd St, Anderson, IN 46013, USA.
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